Hydra Supplements - Terms of Service

Last updated: 11 November 2026

1. Overview

This website is operated by Hydra Supplements ("Hydra", "we", "us" or "our"), a UK-based sole trader business.

Our website, https://hydra-supplements.com, provides information about and access to our products and services.

These Terms of Service ("Terms") govern your use of our website and purchases made through it.

By using our website or placing an order, you agree to these Terms, subject to your statutory rights.

Our online store is powered by Shopify.

2. Business Information

Trading name: Hydra Supplements
Email: hydrasupplements@outlook.com
Website: https://hydra-supplements.com

3. Website Use and Customer Accounts

You agree to use our website lawfully and not to:

• Engage in fraudulent or unlawful activity.

• Attempt to interfere with the website's security or operation.

• Introduce viruses, malware or harmful code.

• Misuse customer accounts or payment systems.

• Copy or commercially exploit website content without permission.

• Infringe the intellectual property rights of Hydra Supplements or others.

• Use automated tools to bypass security measures or access restrictions.

If you create a customer account, you are responsible for taking reasonable steps to protect your login credentials and notifying us if you suspect unauthorised access.

We may restrict access to our website where reasonably necessary to prevent misuse, fraud or security threats.

4. Products and Product Information

Hydra Supplements sells nutritional supplements, clothing and related products.

We take reasonable care to ensure that product descriptions, ingredient information, pricing and availability are accurate.

Product images are provided for illustration. Minor differences in colour or packaging may occur, but products supplied must match their descriptions and meet applicable legal requirements.

We may update product information, packaging or availability where appropriate.

Nothing in these Terms removes your statutory rights if a product is faulty, misdescribed or otherwise fails to meet applicable consumer protection requirements.

5. Supplement Information and Responsible Use

Our supplements are intended to be used in accordance with their product labels, directions and warnings.

Customers should read the ingredients, allergen information, recommended serving instructions and warnings before use.

Do not exceed the recommended serving stated on the product label.

If you are pregnant, breastfeeding, taking medication, have an underlying medical condition or are uncertain whether a supplement is suitable for you, seek advice from an appropriately qualified healthcare professional before use.

Products containing caffeine or other stimulants should be used with particular attention to the warnings and suitability information provided on their labels.

Food supplements are not substitutes for a varied, balanced diet and healthy lifestyle.

Information provided on our website is for general product information and does not replace individual medical advice.

These provisions do not exclude liability for unsafe, defective or incorrectly described products.

6. Prices and Payment

All prices are displayed in pounds sterling (GBP).

Applicable taxes and delivery charges will be displayed before you complete your purchase.

We may change product prices or promotional offers at any time, but changes will not affect an order after a binding contract has been formed, except where agreed or permitted by law.

Payment must be made using an accepted payment method at checkout.

Orders are subject to payment authorisation and applicable fraud-prevention checks.

7. Orders and Contract Formation

When you place an order, you are making an offer to purchase the selected products and authorising payment through your selected payment method.

An automated order acknowledgement confirms that we have received your order but does not necessarily mean that we have accepted it.

Unless we expressly confirm acceptance earlier, a contract is formed when we dispatch the goods.

If we cannot accept an order, we will notify you and refund any payment received for goods that will not be supplied.

We may decline an order before acceptance for legitimate reasons, including stock unavailability, payment issues, suspected fraud or delivery restrictions.

If you wish to cancel or amend an order before dispatch, contact us as soon as possible. We will make reasonable efforts to assist.

Your statutory cancellation rights remain unaffected, including where an order has already been accepted or dispatched.

8. Order Accuracy and Customer Information

You agree to provide accurate and complete information when placing an order, including your delivery address and contact details.

You confirm that you are authorised to use the payment method provided.

Please contact us as soon as possible if you notice an error.

We will make reasonable efforts to accommodate requested changes before dispatch but cannot guarantee that an order can be amended once processing has begun.

This does not affect your statutory cancellation rights or our legal responsibilities for delivery.

9. Shipping and Delivery

Orders are dispatched using Royal Mail or other delivery providers where appropriate.

Available delivery options, charges and estimated delivery times are provided through our website and checkout.

Delivery estimates are not guarantees unless expressly agreed as such.

We remain responsible for goods until they come into your physical possession, or that of a person you identify to receive them, except where the law provides otherwise.

If delivery is delayed or a parcel is missing, contact us at hydrasupplements@outlook.com.

Further information is available in our Shipping Policy.

10. Cancellations, Returns and Refunds

Your rights to cancel an eligible online purchase and receive a refund are governed by applicable UK consumer law.

Our Returns & Refunds Policy explains the relevant procedures, including change-of-mind cancellations, protective seals, return postage and faulty products.

Nothing in these Terms or our Returns & Refunds Policy restricts your statutory consumer rights.

11. Promotions and Discount Codes

We may offer promotional prices, discount codes or other limited-time offers.

Any specific eligibility conditions, expiry dates or restrictions will be communicated with the relevant promotion.

Unless otherwise stated, discount codes cannot be exchanged for cash.

We may refuse or cancel the use of a promotional code where there is a legitimate reason, such as fraud, misuse or failure to meet clearly communicated promotional conditions.

Promotions do not affect statutory consumer rights.

12. Customer Reviews and Submitted Content

Customers may submit reviews, feedback or other content through our website or connected review services.

You must not submit content that is knowingly false, unlawful, threatening, abusive, misleading or infringes another person's rights.

We may moderate or remove content where reasonably necessary, including where it is unlawful, fraudulent, irrelevant or breaches applicable platform rules.

We do not guarantee that every submitted review will be published.

We will not knowingly misrepresent customer reviews or selectively suppress genuine negative reviews in a misleading manner.

Where you submit content for publication, you grant us a non-exclusive, royalty-free licence to display and reproduce that content for purposes reasonably connected with its original submission, subject to applicable law and privacy rights.

13. Intellectual Property

Unless otherwise stated, the Hydra Supplements name, branding, logos, website design, original graphics, written content and other intellectual property belong to Hydra Supplements or their respective rights holders.

You may access and use website content for personal, non-commercial purposes.

You may not reproduce, distribute, modify or commercially exploit our protected content without permission, except where permitted by law.

Purchasing a product does not transfer ownership of any associated trademarks, copyrighted designs or other intellectual property.

14. Third-Party Services and Shopify

Our website is powered by Shopify, which provides the ecommerce technology used to operate our store.

Purchases made directly through our website are contracts between you and Hydra Supplements, not Shopify.

Shopify and other service providers may process information or provide technical functionality in accordance with their respective terms and privacy notices.

Our website may also contain links to independent third-party websites.

We are not responsible for independent third-party content or services outside our control, except where applicable law makes us responsible.

15. Website Availability, Errors and Events Beyond Our Control

We aim to keep our website accurate, secure and available.

However, we cannot guarantee uninterrupted access or that the website will always be free from technical errors.

We may temporarily suspend website access for maintenance, updates or security reasons.

If an obvious pricing or listing error is discovered before an order is accepted, we may decline the order and notify you.

If an error is discovered after a contract has been formed, your rights and our obligations will be determined by applicable law.

Events beyond our reasonable control may affect website availability, order processing or delivery.

Where such events occur, we will take reasonable steps to minimise disruption and communicate significant issues where appropriate.

This does not remove our statutory obligations relating to delivery, refunds or consumer rights.

16. Liability, Product Misuse and Consumer Rights

Hydra Supplements takes reasonable steps to ensure that its products are accurately described, appropriately labelled and supplied in accordance with applicable UK product safety requirements.

Customers are responsible for reading and following the instructions, recommended serving sizes, warnings and suitability information provided on product packaging and our website.

Product Misuse

Hydra Supplements does not accept responsibility for injury, illness, adverse reactions, loss or damage to the extent that these are caused solely by a customer's deliberate misuse of a product, including:

• Consuming quantities substantially exceeding the stated recommended serving size.

• Deliberately disregarding clearly communicated product warnings or usage instructions.

• Using products in a manner expressly identified as unsafe on the product label.

• Combining products with other substances contrary to specific product warnings.

Where a customer's actions contribute to an injury or loss, responsibility will be determined according to the circumstances and applicable law, including any relevant principles of contributory negligence.

Limitations of Liability

To the extent permitted by law, Hydra Supplements is not responsible for losses that are not reasonably foreseeable or that arise solely from circumstances outside our reasonable control.

We do not guarantee that any supplement will produce particular results or be suitable for every individual.

Statutory Rights and Legal Responsibilities

Nothing in these Terms excludes or restricts liability for:

• Death or personal injury caused by our negligence.

• Injury or loss caused by defective products where liability cannot lawfully be excluded.

• Fraud or fraudulent misrepresentation.

• Breach of statutory consumer rights.

• Any other liability that cannot legally be excluded or limited.

Nothing in this section removes or restricts your rights under the Consumer Rights Act 2015, Consumer Protection Act 1987 or other applicable legislation.

Where Hydra Supplements is legally responsible for an injury, loss or defective product, these Terms do not prevent a customer from pursuing the remedies available under UK law.

17. Privacy and Personal Information

Our collection, use and protection of personal information are explained in our Privacy Policy.

By using our website, you acknowledge that personal information will be processed as described in that policy, subject to applicable data protection law.

Where consent is legally required for particular processing activities, we will seek it separately.

18. Electronic Communications

We may contact you electronically about your orders, account, purchases, returns, delivery updates or other service-related matters.

These communications may be sent by email or through relevant account notifications.

You are responsible for keeping your contact information reasonably up to date.

Promotional marketing communications are handled separately in accordance with our Privacy Policy and applicable electronic marketing rules.

19. Changes to These Terms

We may update these Terms to reflect changes in our business, website, services or legal obligations.

The latest version will be published on this page with an updated revision date.

Where required by law, we will provide appropriate notice of material changes.

Changes will not retrospectively remove rights under an existing purchase contract.

20. General Provisions

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A failure by Hydra Supplements to enforce a particular provision immediately does not automatically mean that we waive our right to enforce it in the future.

Nothing in these Terms prevents you from exercising rights that cannot lawfully be excluded or restricted.

21. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer residing elsewhere in the United Kingdom, you retain any mandatory legal protections applicable to you.

Nothing in these Terms prevents consumers from bringing proceedings in a court that has jurisdiction under applicable law.

22. Contact Information

If you have questions about these Terms of Service, please contact:

Hydra Supplements
Email: hydrasupplements@outlook.com
Website: https://hydra-supplements.com