Privacy policy

Hydra Supplements - Privacy Policy

Last updated: 11 November 2026

Hydra Supplements ("Hydra", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit hydra-supplements.com, place an order, contact us or interact with our services.

We process personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Hydra Supplements is a UK-based business operated by a sole trader.

Trading name: Hydra Supplements
Website: https://hydra-supplements.com
Email: hydrasupplements@outlook.com

For the personal information we control, the sole trader operating as Hydra Supplements is the data controller.

2. Information We Collect

We may collect the following categories of personal information.

Customer and order information: Your name, email address, telephone number, billing and delivery addresses, order details, payment status, transaction references and purchase history.

Payment information: Payments are processed through Shopify and supported payment providers. We generally receive payment confirmations and relevant transaction information rather than complete payment card details.

Website and device information: Your IP address, browser type, device information, pages visited, interactions with our website and information collected through cookies or similar technologies.

Customer service information: Messages, enquiries, complaints, returns requests and information you provide when contacting us.

Marketing information: Your email address, marketing preferences and relevant engagement information where you subscribe to promotional communications.

3. How We Use Your Information

We process personal information for the following purposes and legal bases:

Purpose Legal basis
Processing payments, fulfilling orders and providing delivery updates Performance of a contract
Responding to enquiries about purchases and returns Performance of a contract or legitimate interests, depending on the enquiry
Maintaining tax, accounting and legally required records Legal obligation
Detecting fraud and protecting our business and customers Legitimate interests, where applicable
Sending promotional emails to subscribers Consent or another applicable lawful basis where legally permitted
Operating essential website functions Contractual necessity or legitimate interests, as applicable
Using non-essential analytics and advertising cookies Consent where required

Where we rely on legitimate interests, we consider those interests against your rights and freedoms.

4. Sharing Personal Information

We share personal information with service providers where necessary to operate our business.

These may include:

  • Shopify, which provides our ecommerce platform and related services.

  • Payment providers, which securely process customer transactions.

  • Royal Mail and other delivery providers, which deliver customer orders.

  • Email and customer support providers, which help us communicate with customers.

  • Review platforms, where used to collect or display customer feedback.

  • Analytics and advertising providers, where relevant services are enabled and applicable consent requirements have been met.

  • Professional advisers and public authorities, where necessary for legitimate business purposes or legal compliance.

Our website is powered by Shopify, which processes personal information to operate and improve its ecommerce services.

Certain Shopify features may use information about your interactions with our store alongside information from other Shopify merchants to support enhanced services, including relevant personalised shopping and advertising features.

For some of these activities, Shopify acts as an independent data controller and is responsible for the processing it carries out.

You can learn more about Shopify's practices in its Consumer Privacy Policy.

We do not sell customer contact lists.

Some advertising-related disclosures may nevertheless be classified as data sharing under applicable privacy laws. Where relevant, we explain and manage these practices through our privacy and consent controls.

5. Email Marketing

If you subscribe to Hydra Supplements marketing communications, we may send you information about products, launches, offers and brand updates.

We send electronic marketing where permitted by applicable law, including where we have obtained consent or where the legal requirements for an applicable existing-customer marketing exception are satisfied.

You can unsubscribe at any time using the unsubscribe link in our marketing emails or by contacting hydrasupplements@outlook.com.

Withdrawing marketing consent does not affect necessary order confirmations, delivery updates or other transactional communications.

We do not currently describe or promise an SMS marketing programme in this policy.

6. Cookies and Advertising

Our website uses cookies and similar technologies.

Some cookies are necessary for essential functions, including shopping baskets, checkout and security.

Other technologies may be used for analytics, advertising measurement and personalised advertising, depending on the services enabled on our website.

Where enabled, advertising services may use information about your browsing activity, products viewed, basket activity and purchases to measure advertising effectiveness or display relevant advertisements on other websites and platforms.

Shopify and connected advertising providers may process relevant information for these purposes, subject to applicable privacy and consent requirements.

Where required by UK law, we obtain consent before placing or accessing non-essential cookies or similar technologies.

You can manage applicable cookie preferences through our website's consent controls and may also adjust your browser settings.

Disabling certain cookies may affect some website features.

7. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, handling customer enquiries, complying with accounting and tax obligations, and resolving disputes.

Retention periods depend on the type of information, the purpose for which it was collected, applicable legal obligations and whether it is reasonably needed to establish, exercise or defend legal claims.

For example, relevant business and tax records may need to be retained for several years in accordance with HMRC requirements. Marketing information is retained only while there is an appropriate reason and lawful basis to do so, subject to applicable suppression-record requirements.

Where records must be retained by law, we may be unable to delete them immediately upon request.

8. International Data Transfers

Some service providers may process personal information outside the United Kingdom.

Where applicable, we rely on appropriate safeguards or other lawful transfer mechanisms required by UK data protection law. These may include UK adequacy regulations, the UK International Data Transfer Agreement or the UK Addendum to the European Commission's Standard Contractual Clauses, as appropriate.

9. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

  • Request access to personal information held about you.

  • Request correction of inaccurate or incomplete information.

  • Request erasure of personal information.

  • Request restriction of certain processing.

  • Object to certain processing, including direct marketing.

  • Request data portability where applicable.

  • Withdraw consent where processing relies on consent.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights relating to personal information controlled by Hydra Supplements, contact hydrasupplements@outlook.com.

For information about Shopify's independent processing and applicable privacy choices, you can also visit the Shopify Privacy Portal.

We may request reasonable information to verify your identity before responding.

We will respond within the time limits required by applicable law.

10. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse and disclosure.

Our ecommerce platform and payment providers also operate their own security controls.

However, no method of internet transmission or electronic storage can be guaranteed completely secure.

11. Children's Privacy

Our website and products are not intended to be marketed to children.

We do not knowingly collect personal information directly from children for marketing purposes.

If you believe a child has provided personal information to us inappropriately, please contact us.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes to our business, services, legal requirements or data processing activities.

The latest version will be published on this website with an updated revision date.

13. Contact Us

For questions about this Privacy Policy or how your personal information is handled, contact:

Hydra Supplements
Email: hydrasupplements@outlook.com
Website: https://hydra-supplements.com