Hydra Supplements - Returns & Refunds Policy

Last updated: 11 November 2026

At Hydra Supplements, we carefully inspect orders before dispatch. If you need to cancel an order, return an item or report a problem, please contact us at hydrasupplements@outlook.com.

1. Changing Your Mind

For eligible online purchases, you normally have the legal right to cancel your order within 14 days after receiving your goods, without giving a reason.

You may also cancel before your order is delivered.

To exercise this right, email hydrasupplements@outlook.com with a clear statement that you wish to cancel.

After notifying us, you must return the relevant goods within 14 days, unless we agree otherwise.

2. Supplements and Hygiene Seals

Where supplements are supplied sealed for genuine health-protection or hygiene reasons and are unsuitable for return once unsealed, the statutory change-of-mind cancellation right does not apply after the relevant protective seal has been broken.

This exception depends on the product and its protective seal. Opening an outer delivery package does not automatically remove your cancellation rights.

This does not affect your statutory rights if goods are faulty, damaged, unsafe, incorrect or not as described.

We do not offer a voluntary taste-test, satisfaction or money-back guarantee.

3. Clothing and Accessories

Eligible clothing and accessories may be returned under your statutory cancellation rights.

You may inspect or try on goods as reasonably necessary to establish their nature, characteristics and fit.

Where legally permitted, we may deduct an amount reflecting any reduction in value caused by handling beyond what would reasonably be permitted in a shop.

4. Return Postage

For ordinary change-of-mind returns, customers are responsible for direct return postage costs.

Please contact us for the return address and instructions.

Where goods are faulty, incorrect or otherwise require a remedy under consumer law, Hydra Supplements will cover reasonable return costs where legally required.

5. Refunds

Where a qualifying cancellation requires goods to be returned, we will issue the refund without undue delay and no later than 14 days after receiving the returned goods or evidence that they have been sent back, whichever occurs first.

Where no goods were supplied, or we have agreed to collect them, the applicable refund deadline is normally 14 days after receiving your cancellation notice.

For cancellation of an entire eligible order, refunds include the cost of the least expensive standard delivery option offered at the time of purchase. Additional charges for an expressly selected premium delivery service need not be refunded.

Refunds are issued to the original payment method unless you expressly agree otherwise, without a refund fee.

6. Faulty, Damaged or Incorrect Products

All products must meet applicable consumer protection requirements, including being of satisfactory quality, fit for purpose and as described.

If you receive a faulty, damaged or incorrect product, contact hydrasupplements@outlook.com with your order number and details of the issue.

Photographs and batch information may help us investigate, but are not mandatory conditions of your statutory rights.

We will provide the appropriate remedy under UK consumer law, which may include a refund, repair or replacement depending on the circumstances.

7. Missing Deliveries

If your parcel has not arrived within the expected delivery timeframe, please contact us.

We will investigate with the delivery provider and provide the remedy required by applicable consumer law.

Delivery investigations do not remove or postpone any legal entitlement you may already have.

8. Returns Address

Please contact us before returning goods so we can provide the appropriate returns address and practical instructions.

Email: hydrasupplements@outlook.com

You do not need our prior approval to give valid statutory cancellation notice.

9. Statutory Rights

Nothing in this policy excludes, restricts or overrides your statutory consumer rights under applicable UK law.

10. Optional Cancellation Form

You may use this form or simply email us with a clear cancellation statement.

To: Hydra Supplements
Email: hydrasupplements@outlook.com

I hereby give notice that I wish to cancel my contract for the following goods:

Order number:
Goods ordered:
Date ordered / received:
Customer name:
Customer address:
Date: