Hydra Supplements - Shipping Policy

Last updated: 11 November 2026

1. Our Delivery Service

Hydra Supplements uses Royal Mail and other delivery providers where appropriate to dispatch customer orders.

Our primary delivery services are:

• Royal Mail Tracked 24 — typically aims for delivery within 1 working day after dispatch.

• Royal Mail Tracked 48 — typically aims for delivery within 2–3 working days after dispatch.

These are delivery aims rather than guaranteed delivery times.

Delivery times are calculated from dispatch, not from the moment an order is placed. Weekends, bank holidays, destination restrictions and carrier delays may affect delivery.

Available shipping options and any applicable charges are displayed at checkout.

2. Order Processing and Dispatch

At Hydra Supplements, we aim to process and dispatch orders as quickly as possible.

Our standard dispatch schedule is as follows:

• Monday to Friday, before 2:00 PM: Orders are normally dispatched the same working day.

• Monday to Thursday, at or after 2:00 PM: Orders are normally dispatched the next working day.

• Friday, at or after 2:00 PM: Orders are normally dispatched on the next available dispatch day, which may be Saturday or Monday.

• Saturday, before 10:00 AM: We aim to dispatch orders the same day where possible, subject to operational availability and Royal Mail collections. Saturday dispatch is not guaranteed.

• Saturday, at or after 10:00 AM: Orders are normally dispatched on Monday, or the next working day if Monday is a bank holiday.

• Sunday and bank holidays: No orders are dispatched. Orders are normally processed on the next available working day.

All cutoff times are based on UK local time and apply to in-stock orders.

While we make every reasonable effort to meet these dispatch targets, occasional delays may occur due to order volumes, stock availability, operational circumstances or carrier collection schedules.

Dispatch refers to the parcel being handed to the delivery provider, not simply the creation of a shipping label.

Once your order has been dispatched, tracking information will normally be provided through the contact details supplied at checkout.

These dispatch targets do not constitute guaranteed delivery dates and do not affect your statutory consumer rights.

3. Delivery Locations

We deliver to eligible United Kingdom addresses, subject to the delivery options available at checkout.

Delivery availability and estimated transit times may vary depending on the destination, including remote areas, the Scottish Highlands, islands and other locations requiring additional transit time.

Any applicable delivery charges will be shown before your order is completed.

We reserve the right to decline orders to locations we cannot reasonably service, in which case any payment received for goods we cannot supply will be refunded.

4. Delivery Times

Estimated delivery times are provided for guidance and are not guaranteed unless expressly agreed.

While most parcels arrive within the delivery provider's expected timeframe, occasional delays can occur.

Where no specific delivery deadline has been agreed, we will deliver goods without undue delay and ordinarily within 30 days of the contract being formed, as required by applicable UK consumer law.

Any shorter delivery deadline agreed before purchase remains applicable.

If your order has not arrived within the expected timeframe, please contact us so we can investigate.

5. Tracking Your Order

Where tracking is available, tracking details will normally be provided after dispatch.

Tracking updates are managed by the delivery provider and may not always appear immediately.

If your tracking information has not updated as expected, please allow a reasonable period for the carrier's systems to update.

If you remain concerned, contact us at hydrasupplements@outlook.com with your order number.

6. Incorrect or Incomplete Addresses

Customers should check that their delivery information is accurate and complete before placing an order.

If you notice an error, please contact us as soon as possible.

We will make reasonable efforts to correct delivery details before dispatch, although changes cannot always be accommodated once an order has entered processing or been handed to the carrier.

If an incorrect address supplied by the customer results in a failed delivery, additional reasonable delivery costs may apply where permitted by law and communicated before any further charge is made.

Nothing in this section removes our statutory responsibilities for delivery.

7. Delayed, Lost or Missing Parcels

If your order is delayed, lost or has not arrived despite tracking indicating delivery, please contact us at:

hydrasupplements@outlook.com

Include your order number and a brief description of the issue.

Where appropriate, we may ask you to check the delivery photograph, nominated safe place or whether someone at the delivery address has accepted the parcel.

We will investigate delivery issues directly with the carrier where necessary.

A carrier's delivery scan does not automatically establish that an order has been successfully delivered in every circumstance.

Where a parcel is confirmed lost or we have otherwise failed to meet our legal delivery obligations, we will provide an appropriate remedy in accordance with applicable consumer law.

This may include a replacement at no additional cost, where agreed, or a refund where required.

Customers are not required to wait for Royal Mail to compensate Hydra Supplements before receiving a remedy to which they are legally entitled.

8. Delivery Responsibility

Hydra Supplements remains responsible for goods until they come into the physical possession of the customer or a person identified by the customer to receive them, except where applicable law provides otherwise.

Using Royal Mail or another third-party delivery provider does not remove our legal responsibilities to customers.

Where a parcel is lost or damaged before responsibility has legally passed to the customer, we will address the issue in accordance with applicable consumer law.

9. Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible.

Where available, photographs of the packaging and affected products can help us investigate the issue.

We may request relevant information to assess the damage and arrange an appropriate resolution.

This does not affect your statutory rights relating to faulty, damaged or misdescribed goods.

10. Failed Deliveries and Returned Parcels

If delivery cannot be completed, Royal Mail or the relevant carrier may attempt redelivery or provide instructions for collection or rearrangement.

If a parcel is returned to Hydra Supplements because of an incorrect address, failed delivery or failure to collect, please contact us to discuss the available options.

Any additional delivery charges will be assessed reasonably and in accordance with applicable law.

Where a refund is due, it will be handled in accordance with your statutory rights and our Returns & Refunds Policy.

11. Your Statutory Delivery Rights

Your rights are protected under applicable UK consumer law, including the Consumer Rights Act 2015.

Where an agreed essential delivery deadline is missed, or where we fail to deliver within an appropriate additional period when required by law, you may be entitled to cancel the contract and receive a refund.

Where no delivery time has been agreed, goods must ordinarily be delivered without undue delay and within 30 days of the contract being formed.

Nothing in this Shipping Policy excludes, limits or overrides your statutory consumer rights.

12. Contact Information

For shipping enquiries, delivery problems or tracking assistance, please contact:

Hydra Supplements
Email: hydrasupplements@outlook.com
Website: https://hydra-supplements.com